Web Help

  • Technical help

    Having technical issues with tools on Premera.com? Please email support@premera.com or call the service desk at 800-722-9780.

    Forgotten ID and password assistance

    Select the most appropriate link to get your ID or password.

    • Member - Recover your user ID or reset your password.
    • Employer - Change your password to administer benefits for your employees.
    • Producer - Recover your user ID or reset your password.
    • Provider - Get secure access to our provider website by registering with OneHealthPort 

    Need live help?

    Live help is a screen-sharing tool that allows our agents to see what you are seeing on your screen in order to quickly assist you. Call the service desk at 800-722-9780, and select the live help button to begin sharing your screen with a representative.

    Live Help button  

    Service desk assistance is available on weekdays, 6 a.m. to 6 p.m., Pacific Time.