Our Most Frequently Asked Questions

  • Billing questions

    I purchased my health plan through Washington Healthplanfinder and received my first bill from Premera but the amount is wrong. What should I do?

    We are working diligently with Washington Healthplanfinder to correct your account. Please call us at 855-367-5023 to discuss your bill.

    I received multiple bills from Premera at the same time. Do I pay them all?

    Please call us at 855-367-5023 to discuss your bill.

    How do I pay my bill?

    You can pay by check, credit/debit card or money order. You can mail your payment to Premera, pay over the phone or pay online.

    You can also review your bill pay options in the Pay My Bill section under Member Services.

    How do I sign up for Automatic Funds Transfer (AFT)?

    To set up an AFT, download the form and follow the instructions on the form to submit it to Premera.

    Where do I go for more information?

    If you have any questions about your bill when it arrives, please call us at 855-367-5023. We've extended our hours to 7 a.m. - 7 p.m. during this time so we can be available to help.

    You can also visit the Pay My Bill section under Member Services for more information.

    Open enrollment

    What's open enrollment? When is the open enrollment period?

    Open enrollment is the annual time period when you can apply for a new health plan or make changes to your current health plan. The open enrollment period for 2016 individual health coverage is November 1, 2015 through January 31, 2016.

    Our 2016 plans are designed to help you take charge of your healthcare. We have a wide variety of plans available to purchase during open enrollment. You can visit the Health Plans page under Shop for Plans to review our 2016 health plans.

    I'd like to purchase a 2015 Premera health plan. Can I still buy one?

    You can purchase a 2015 Premera health plan until December 15, 2015 if you have a qualifying event

    What's a qualifying event?

    A qualifying event is a significant change to your life, such as getting married, having a child, or losing your job.

    How to use your plan

    I bought a 2016 health plan. How do I know I'm covered?

    You'll receive a welcome email with links to valuable resources. Please call us at 800-722-1471 with any questions about your health plan.

    You'll receive your ID card in the middle or end of December if your 2016 health plan begins January 1, 2016.

    If you purchased a 2016 health plan directly with Premera, and have not received your ID card, you'll be covered by your plan starting on the day you selected.

    If you purchased your 2016 health plan through Washington Healthplanfinder, and have not received your ID card, there may have been a delay in processing your application. Please call Washington Healthplanfinder to confirm your application status.

    Where do I go online to find specific information about my plan online?

    You can create an account on premera.com. You'll need your member ID number and suffix from the front of your ID card.

    When you log in, you'll find specific information about your plan. You can pay bills or track claims and spending toward your deductible. You can also log in to find in-network doctors, dentists, pharmacies, urgent care centers, hospitals, and emergency rooms.

    I need to use my health plan, but I don't have my ID card. What should I do?

    In-network doctors, hospitals, and pharmacies can confirm your coverage directly with us. You can still get care if you need it, even if you don't have your ID card. You can also call us at 800-722-1471 and we'll give you your ID number.

    Updating your name or address

    My name or other personal information, is wrong. What do I do?

    If you enrolled in a plan through Washington Healthplanfinder, you will need to contact them to update your details. We aren't able to make any changes to information held in their systems.

    If you enrolled directly with us, call us at 800-722-1471 and we can update that information for you.

    Where can I find more information online?

    Follow our Healthsource blog which offers helpful tips and information to help you stay healthy, get the highest quality care, and make the best use of your health plan.