Premera wants to help you get the care you need for the coronavirus that causes COVID-19.
Get information about your plan
care when and where you need it—and
right now that’s at home.
If you have COVID-19 symptoms or need care for a cold, allergies, a
rash or other non-emergency situations, please use telehealth first to avoid possible exposure. We've expanded options for you:
We understand the need to fill your prescriptions without going out. You have options.
We have adjusted our "refill too soon" policy to ensure customers have needed medications on hand. Just let your pharmacist know that you want an added supply at home based on COVID-19. You also have access to 90 day supplies by mail order. There are some exceptions to this policy, so ask your pharmacist.
Get mail order prescriptions >
Premera Medicare Advantage members, please use these mail order instructions and form for long-term prescription requests (90-day supply).
Medicare mail order form
Medicare Supplement members
Medicare Supplement members with a separate Part D prescription drug plan should contact their Part D plan administrator for more information.
Can I go to a lab to get tested?
To avoid possible spread, you should not go to a lab for testing without an order from your doctor.
Is drive-through testing covered?
Yes, your test is covered the same whether you’re in the car or in a lab.
Do I have coverage if I’m traveling?
Depending on your health plan, you might have coverage. You can access telehealth* from anywhere in the United States. If you have a suitcase icon on your member ID card, you have access to the nationwide Blue Cross Blue Shield network. Sign into your account and use Find a Doctor to find in-network care near you.
If you are out of the country, call 1-800-810-2583 to locate doctors and hospitals outside the United States.
Learn more about travel coverage
Can I enroll in a health plan now?
The Washington Health Benefit Exchange announced a special enrollment period until April 8 for qualified individuals without health insurance. Enroll by calling 855-923-9604 from 7:30 a.m. to 5:30 p.m. Monday through Friday. Your plan will start April 1, 2020.
For enrollment assistance in King County, call trained navigators at 800-756-5437. They can help with enrollments, answer questions, help with access to care, and make changes to current accounts.
Is Premera functioning as usual?
While our employees are practicing social distancing, we are continuing to provide the same level of service to our customers.
Are masks and supplies covered?
Masks are typically not covered by your health plan health savings account. They may be flexible spending account or health saving account eligible if you have a letter of medical necessity from your healthcare provider.
How can I get more information?
Centers for Disease Control and Prevention has up-to-date information
How to stay safe at the workplace, schools, and home
How to know if you're high-risk and what to do
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