Getting Care for COVID-19

  • Premera wants to help you get the care you need for the coronavirus that causes COVID-19.

    Get information about your plan

    Telehealth options

    Get care when and where you need it—and right now that’s at home.

    If you have COVID-19 symptoms or need care for a cold, allergies, a rash or other non-emergency situations, please use telehealth first to avoid possible exposure. We've expanded options for you:

    • Call your in-network primary care doctor's office.
    • 24-Hour NurseLine is available at no charge. Just call the number on the back of your member ID card to reach medical professionals.
    • Doctor On Demand is a video chat with a doctor. 
    • 98point6 is a text-based primary care app. 
    • Talkspace offers virtual access to licensed therapists.

      Please note:
    • Medicare members should call NurseLine or their doctor.
    • Only in-person clinics or provider visits can diagnose and test for the COVID-19 virus. Telehealth services may be able to assist with a review of symptoms and recommendations on next steps.They can also diagnose common illnesses, prescribe medication, and order lab tests at local facilities.
    • On most plans, Telehealth costshares will be waived for in-network providers. If a telehealth provider charges you a copay, deductible, or coinsurance for telehealth services through June 30, Premera will reimburse eligible members when the claim is processed.


    We understand the need to fill your prescriptions without going out. You have options.

    We have adjusted our "refill too soon" policy to ensure customers have needed medications on hand. Just let your pharmacist know that you want an added supply at home based on COVID-19. You also have access to 90 day supplies by mail order. There are some exceptions to this policy, so ask your pharmacist.

    Get mail order prescriptions >

    Premera Medicare Advantage members, please use these mail order instructions and form for long-term prescription requests (90-day supply).

    Medicare mail order form

    Medicare Supplement members

    Medicare Supplement members with a separate Part D prescription drug plan should contact their Part D plan administrator for more information.

    Other questions

    Can I go to a lab to get tested?

    To avoid possible spread, you should not go to a lab for testing without an order from your doctor.

    Is drive-through testing covered?

    Yes, your test is covered the same whether you’re in the car or in a lab.

    Do I have coverage if I’m traveling?

    Depending on your health plan, you might have coverage. You can access telehealth* from anywhere in the United States. If you have a suitcase icon on your member ID card, you have access to the nationwide Blue Cross Blue Shield network. Sign into your account and use Find a Doctor to find in-network care near you.

    If you are out of the country, call 1-800-810-2583 to locate doctors and hospitals outside the United States.

    Learn more about travel coverage

    Can I enroll in a health plan now?

    The Washington Health Benefit Exchange announced a special enrollment period until April 8 for qualified individuals without health insurance. Enroll by calling 855-923-9604 from 7:30 a.m. to 5:30 p.m. Monday through Friday. Your plan will start April 1, 2020.

    For enrollment assistance in King County, call trained navigators at 800-756-5437. They can help with enrollments, answer questions, help with access to care, and make changes to current accounts.

    Is Premera functioning as usual?

    While our employees are practicing social distancing, we are continuing to provide the same level of service to our customers.

    Are masks and supplies covered?

    Masks are typically not covered by your health plan health savings account. They may be flexible spending account or health saving account eligible if you have a letter of medical necessity from your healthcare provider.

    How can I get more information?

    Centers for Disease Control and Prevention has up-to-date information

    How to stay safe at the workplace, schools, and home

    How to know if you're high-risk and what to do


  • Get information about your plan

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