Contact Us

  • Company Closure Dates  

    The Premera offices will be closed on Thursday, November 26; and Friday, November 27. On these days, all of our online tools will be available.

    We expect higher-than-normal call volumes on Monday, November 30, so we encourage you to use our online tools to avoid long wait times.

  • Call us

    Customer Service

    Visit our frequently asked questions or call if you have questions about your coverage, claims, or other plan details.

    Weekdays 8 a.m. to 5 p.m.

    Website help

    Call for questions about your username, password, or how to use our website.

    Weekdays 6 a.m. to 6 p.m.

    Shop for a health plan

    Premera offers a variety of plans and a wide choice of doctors and hospitals. If you have a qualifying life event such as the birth of a child or change in marital status, you may be eligible to purchase a health plan as a special enrollment. Find out if you qualify.

  • Contact a specific department


    Premera Blue Cross
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160

  • Corporate offices

  • Western Washington
    Premera Blue Cross

    7001 220th St. SW, Building 1
    Mountlake Terrace, WA 98043
    Open weekdays, 8 a.m. to 5 p.m.

    Map and Directions 
    Map of Premera's Mountlake Terrace Campus

    Eastern Washington
    Premera Blue Cross

    3900 East Sprague Ave., Building 1
    Spokane, WA 99202
    Open weekdays, 8 a.m. to 5 p.m.

    Map and Directions
    Map of Premera in Spokane