Helping Members Impacted by Natural Disasters

  • We're in your corner

    Our hearts reach out to the thousands of people impacted by natural disasters. Although miles separate us, the effects of these devastating events are far reaching.

    If you or a loved one is affected by a disaster and need help with your health plan, please call us at 800-722-1471 or use the number on the back of the member ID card. Our customer service representatives are skilled in answering questions related to replacing lost and damaged medications or finding care.

    Premera customers in need of non-emergency care may call our 24-Hour NurseLine. This free service can help you decide the best place for care, and it provides information on local resources. The phone number for the 24-Hour NurseLine is on the back of your ID card.

    Teladoc care

    Teladoc® is also offering access to general medical care at no charge for residents of impacted areas. To receive care by phone, affected individuals should call the designated hotline.

    For residents affected by California wildfires:


    Teladoc operates subject to state regulation and may not be available in certain states. Teladoc consultations are available 24 hours a day, 7 days a week. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs, and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services

    Teladoc® is an independent company that provides virtual medical care services on behalf of Premera Blue Cross.