Our customers’ care is our top priority. If you or your family members have been impacted by the Anchorage earthquake, we’re here to help.
Our hearts are also with the thousands of people impacted by recent wildfires and hurricane. Although miles separate us, the effects of the devastating natural disaster are far reaching.
We encourage our customers and their families who are impacted by the disasters to call us at 800-722-1471 if they have any questions about their health care coverage. Our customer service representatives are skilled in answering questions related to replacing lost and damaged medications or finding care.
Premera customers in need of non-emergency care may call our 24-Hour NurseLine. This free service can help individuals decide the best place for care, and provide information on local resources. The phone number for the 24-Hour NurseLine is on the back of your ID card.
Premera's telehealth provider, Teladoc®, is also offering access to general medical care for residents impacted by the disasters. To receive care by phone, affected individuals should call the designated hotline.
For those impacted by the California wildfires:
For those impacted by Hurricane Michael:
Residents of Christian County, Ill:
Your policy will not be affected by circumstances out of your control after the storms. If you have any questions, please call customer service at 800-722-1471.
If you have a disaster-related dispute or issue, you may call the Illinois Department of Insurance toll-free complaint hotline at 866-445-5364, or file a complaint online.
Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA-controlled substances, non-therapeutic drugs, and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services.
Teladoc® is an independent company that provides virtual medical care services on behalf of Premera Blue Cross Blue.