May 18, 2017
Patients find you more easily when your information is current in our directories. If any of your office information has changed, you need to notify us as soon as possible. We'll be sending pre-populated forms to select offices in the next month to verify current directory information. We'll mail you the forms, and you can scan them and email them back with updates.
We're also using this opportunity to capture information on whether you're accepting new patients, offer telemedicine, and are ADA accessible.
Why are we asking you for this information?
According to the Centers for Medicaid and Medicare Services (CMS), up to 60 percent of provider directory information is wrong. This leads to frustration for patients, and you may lose business. Keeping your information current is also an important part of your business relationship with us - see your contract for further information.
For 2017, the Washington Insurance Commissioner is asking all health plans to include additional information in our provider directories, such as telemedicine services, Americans with Disability Act accessibility, and languages spoken by your providers and office staff. To comply with CMS, Blue Cross Blue Shield Association (BCBSA) and National Committee for Quality Assurance (NCQA) requirements to validate provider directory information, you can expect to hear from us a few times a year.
Check your current directory information on our website. You can submit your updates by email at provider.updates@premera.com.