Understanding Your ID Card

  • Always carry your Premera member ID card. Show it to doctors and hospitals when you get healthcare, and to your pharmacy when you fill a prescription.

    To help ensure that your claims, or requests for payment, are paid properly, encourage your providers to make a copy of the front and back of your card each time you visit.

    ID card icon

    Order a new ID card

    Log in to your registered account to order an ID card or print a temporary version. Under Member Services, go to Print & Order ID Card.

    Log in for a new ID card

    mobile app icon

    Use our mobile app

    The Premera app provides a virtual ID card you can show when you get healthcare.

    Mobile app features

    ID cards: Frequently asked questions

    Yes. You have a few options:

    • Call customer service at 800-722-1471 to obtain your ID number.
    • Or, you can go to the doctor, pay for your healthcare services in full, and then submit your claim for reimbursement. Once you do have your ID number, you can contact your in-network provider and they'll submit the claim for you. If you visited an out-of-network provider, you can submit your claim for reimbursement using our medical claim form.

    In-network doctors, hospitals, and pharmacies can confirm your coverage directly with us. Once your application has been processed completely, you can still get care if you need it, even if you don't have your ID card. You can also call us at 800-722-1471 (Weekdays, 8 a.m. to 5 p.m.), and we'll give you your ID number.

    If you have your member ID number you can print a temporary card.

    A guide to your ID card

    We squeeze a lot of information on your ID card-and that means there's not enough room to explain what everything means. Here's a guide to help.

    Please Note: This is a sample ID card. Your card may vary, depending on your plan.

    Front of a sample ID card

    ID card front PBCWA

    • Member. The person eligible for covered services.
    • Prefix. These three letters are needed for processing your claims.
    • Identification #. This helps us verify your eligibility and coverage when you call customer service.
    • Suffix. This number indicates the member's relationship to the subscriber. (The subscriber is 01. Additional members on the plan are indicated by 02, 03, etc.)
    • Group #. This identifies the benefits of your particular plan.
    • RX Group # and Bin #. Pharmacists use these numbers to process your prescriptions.
    • BCBS. This number (on the same line as your group number) helps your claims get processed through Blue Cross Blue Shield Association plans when you're outside Washington or Alaska.
    • Date Printed. The day your card was issued.
    • Rx symbol. Indicates that you have prescription coverage.
    • Medical Network. Name of your health care provider network.
    • Dental. Name of your dental plan, if applicable.
    • Office visit copay. The amount you pay on the day you see your provider.
    • Emergency room (copay). The amount you pay on the day you receive emergency room services.
    • Retail Rx. The amount you pay when you visit a participating pharmacy. Drugs are priced at different levels.
    • Mail-Order Rx. The amounts you pay for any prescription (up to a 90-day supply) when you use the Express Scripts® Home Delivery. The amount varies by the type of drug. Learn more about Express Scripts mail-order.
    • The suitcase symbol indicates that your plan participates in the BlueCard Program, which means you receive certain levels of health-care benefits wherever you live or travel, across the country and worldwide. If the suitcase symbol contains the letters PPO, your health plan uses the BlueCard PPO (preferred provider organization) program.

    Back of a sample ID card

    ID card back

    • Members. These are helpful instructions for using your health plan
    • Phone numbers. All the numbers you need to get information or access care. (You can always look online for information and email us when you log in to your registered Premera account.)
    • Providers. This is important information for healthcare providers such as doctors, including the address for submitting claims to us.