Go Paperless

  • Sign up to receive your Explanation of Benefits (EOB) statements online

    Tired of collecting paper?

    You don't have to when it comes to your Explanation of Benefits (EOB) statements. Just sign up to view your EOBs online, instead of receiving them by mail:

    • Log in to your secure online account.
    • Choose Go Paperless in the Manage My Account section.
    • Select the box for paperless EOBs. 
      You can change your settings any time by unchecking the box.
    • Make sure your secure email notifications settings are ON and that you have provided a notification email address.

    When you sign up, you will receive emails that tell you when you have a new EOB statement ready for you to access online. If you are a plan subscriber, you will have online access to your dependents' EOBs if they are 12 years or younger.

    What's an EOB?

    Each time Premera processes a claim submitted by you or your healthcare provider, we explain how we processed it in the form of an explanation of benefits (EOB).

    Are all of my EOBs online?

    You can find EOBs from the last 24 months at any time by signing into your secure customer account. Your last 3 claims will be displayed, or you can search to find past claims. To search, select View more claims

    Who can sign up for paperless EOBs?

    You must be 13 years or older and a spouse, domestic partner, or dependent of a plan subscriber to sign up for paperless EOB statements.

    If you are a Medicare Supplement member

    At this time, online EOB statements are not available for Medicare Supplement members.

    Helpful tips

    If you share your notification email with someone else

    If you have submitted an email address that you share with someone else, they might have access to your claims notifications and information.

    If your email account has spam-blockers

    Add the premera.com domain to your contacts or exceptions to make sure you receive our emails.