Some important information to note:
If you have not yet used the Premera secure member website, you will need to create an account.
You may be prompted to accept the new terms and conditions.
To use our pay-by-phone system, you need the group number (not your ID number) from your Premera card to select the correct pay-by-phone option. You'll then need your ID number to complete your payment.
To make your pay-by-phone payment: If you bought your plan from Washington Healthplanfinder (“the Exchange”) and your group number starts with 11, press 1. If your group number starts with 10, press 2.
Some helpful improvements you'll find:
We apologize for this inconvenience. As long as you keep paying your monthly health plan bills to us, you'll still have coverage through December 2016.
You'll need to enroll in a different health plan through Washington Healthplanfinder or another company to have coverage in 2017.
The open enrollment period for 2017 coverage is Nov. 1, 2016, through Jan. 31, 2017. In most cases, you can't enroll in a plan after Jan. 31, 2017.
Coverage starts on the first of the month, and you need to sign up by the 23rd of the month for your coverage to start the next month. To make sure there isn't a gap in your coverage-and to avoid paying a penalty-you must enroll in a new plan by Dec. 23, 2016 for coverage that starts Jan. 1, 2017.
You can find more information on our Plans by County page.
No. Except where required by law, Premera does not accept payments from third parties for individual health plans.
Your payment will be returned if your individual health plan is paid for with a business account. You will also be affected by this policy if your payment is made by a healthcare provider, some charities, or an employer.
("Individual health plans" refers to plans that were purchased independently and not provided through an employer.)
You can create an account on premera.com. You'll need your member ID number and suffix from the front of your ID card. First, create an account. Then, log in and associate your account with your health plan by entering your ID number.
When you log in, you'll find specific information about your plan. You can pay bills or track claims and spending toward your deductible. You can also log in to find in-network doctors, dentists, pharmacies, urgent care centers, hospitals, and emergency rooms.
If you purchased your plan from the state exchange (Washington Healthplanfinder), please call them at 855-923-4633.
If you purchased your plan directly from Premera, you can cancel your plan several ways.
PO Box 91120
Seattle, WA 98111
Fax number: 425-918-3727
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We’re always trying to make healthcare work better. That’s why we need to hear from you. We hope you’ll take the time to tell us how we’re doing. Good or bad.