Our Most Frequently Asked Questions

  • Frequently asked questions

    sample ID card

    Some important information to note:

    If you have not yet used the Premera secure member website, you will need to create an account.

    You may be prompted to accept the new terms and conditions.

    To use our pay-by-phone system, you need the group number (not your ID number) from your Premera card to select the correct pay-by-phone option. You'll then need your ID number to complete your payment.

    To make your pay-by-phone payment: If you bought your plan from Washington Healthplanfinder (“the Exchange”) and your group number starts with 11, press 1. If your group number starts with 10, press 2.

    Some helpful improvements you'll find:

    • You need only one password when you log in to the Premera site to make a payment.
    • You can sign up for email and text alerts, so you'll be notified when your credit or debit card is about to expire.
    • You'll get confirmation of scheduled payments and completed payments.

    We apologize for this inconvenience. As long as you keep paying your monthly health plan bills to us, you'll still have coverage through December 2016.

    You'll need to enroll in a different health plan through Washington Healthplanfinder or another company to have coverage in 2017.

    The open enrollment period for 2017 coverage is Nov. 1, 2016, through Jan. 31, 2017. In most cases, you can't enroll in a plan after Jan. 31, 2017.

    Coverage starts on the first of the month, and you need to sign up by the 23rd of the month for your coverage to start the next month. To make sure there isn't a gap in your coverage-and to avoid paying a penalty-you must enroll in a new plan by Dec. 23, 2016 for coverage that starts Jan. 1, 2017.

    To enroll,

    • Update your Washington Healthplanfinder application
      Review your Washington Healthplanfinder application to make sure the information is still current and correct, and to see if you may qualify for more or less financial help in 2017 than you're getting now. This may lower your monthly health plan bill payment or out-of-pocket costs. Plus, you can help avoid paying money back when you file your taxes.
    • Choose a new plan
      There are two ways you can choose to buy a new health plan:
      1. Through Washington Healthplanfinder at www.wahealthplanfinder.org. You can compare plans, get information about in-person help, and find out if you qualify for free or low-cost options depending on your income. If you qualify for financial help, you can get those savings only if you enroll through Washington Healthplanfinder.
      2. Directly from another company, or with the help of an agent or broker.

    You can find more information on our Plans by County page.

    No. Except where required by law, Premera does not accept payments from third parties for individual health plans.

    Your payment will be returned if your individual health plan is paid for with a business account. You will also be affected by this policy if your payment is made by a healthcare provider, some charities, or an employer.

    ("Individual health plans" refers to plans that were purchased independently and not provided through an employer.)

    You can create an account on premera.com. You'll need your member ID number and suffix from the front of your ID card. First, create an account. Then, log in and associate your account with your health plan by entering your ID number.

    When you log in, you'll find specific information about your plan. You can pay bills or track claims and spending toward your deductible. You can also log in to find in-network doctors, dentists, pharmacies, urgent care centers, hospitals, and emergency rooms.

    If you purchased your plan from the state exchange (Washington Healthplanfinder), please call them at 855-923-4633.

    If you purchased your plan directly from Premera, you can cancel your plan several ways.

    • Secure email: Log in, go to your Secure Inbox, and email us your cancellation. Please include your ID number, the names of the people on the plan being cancelled, and the date you would like your cancellation to take effect.
    • Letter or fax: Mail or fax us a written or typed cancellation letter with your ID number, the names of the people on the plan being cancelled, the date you would like your cancellation to take effect, and your signature.
    • Mailing address:
      PO Box 91120
      Seattle, WA 98111

      Fax number: 425-918-3727

    • By phone: Call us at 800-722-1471 to cancel over the phone.
  • Questions by topic

    Pay my bill

    • Does Washington Healthplanfinder still take payments for monthly health plan bills?
    • Who can pay for my health plan?
    • Can I change the date of a future-dated payment?
    • What if I need to cancel my plan?
    • How can I set up automatic recurring payments online?

    View all bill pay FAQs

    Benefits and coverage

    • Are preventive benefits really free?
    • What are facility charges, and are they covered?
    • How do I cancel my coverage?

    View all benefits and coverage FAQs

    Understanding your ID card

    • I need to use my health plan, but don't yet have my ID card. Can I go to the doctor?
    • I've lost my ID card. What should I do?
    • What do all the numbers and letters on my ID card mean?

    View all ID card FAQs

    Using your health plan

    • I need to use my health plan, but I don't have my ID card. What should I do?
    • Where do I go online to find more information about my plan?
    • My name, address, or other personal information is wrong. What do I do?

    View all health plan FAQs