Our Most Frequently Asked Questions

  • Frequently asked questions

    No. Except where required by law, Premera does not accept payments from third parties for individual health plans. Your payment will be returned if you try to make payment for your individual health plan for with a business account. You'll also be affected by this policy if your payment is made by a healthcare provider, some charities, or an employer.

    ("Individual health plans" refers to plans that were purchased independently and not provided through an employer.)

    You can create an account on premera.com. You'll need your member ID number and suffix from the front of your ID card. First, create an account. Then, log in and associate your account with your health plan by entering your ID number.

    When you log in, you'll find specific information about your plan. You can pay bills or track claims and spending toward your deductible. You can also log in to find in-network doctors, dentists, pharmacies, urgent care centers, hospitals, and emergency rooms.

    If you purchased your plan from the state exchange (Washington Healthplanfinder), please call them at 855-923-4633.

    If you purchased your plan directly from Premera, you can cancel your plan several ways.

    • Secure email: Log in, go to your Secure Inbox, and email us your cancellation. Please include your ID number, the names of the people on the plan being cancelled, and the date you would like your cancellation to take effect.
    • Letter or fax: Mail or fax us a written or typed cancellation letter with your ID number, the names of the people on the plan being cancelled, the date you would like your cancellation to take effect, and your signature.
    • Mailing address:
      PO Box 91120
      Seattle, WA 9811

      Fax number: 425-918-3727

    • By phone: Call us at 800-722-1471 to cancel over the phone.
  • Questions by topic

    Pay my bill

    • Does Washington Healthplanfinder still take payments for health plan premiums?
    • Who can pay for my health plan?
    • Can I change the date of a future-dated payment?
    • What if I need to cancel my plan?
    • How can I set up automatic recurring payments online?

    View all bill pay FAQs

    Benefits and coverage

    • Are preventive benefits really free?
    • What are facility charges, and are they covered?
    • How do I cancel my coverage?

    View all benefits and coverage FAQs

    Understanding your ID card

    • I need to use my health plan, but don't yet have my ID card. Can I go to the doctor?
    • I've lost my ID card. What should I do?
    • What do all the numbers and letters on my ID card mean?

    View all ID card FAQs

    Using your health plan

    • I need to use my health plan, but I don't have my ID card. What should I do?
    • Where do I go online to find more information about my plan?
    • My name or other personal information is wrong. What do I do?

    View all health plan FAQs