• Proud to Serve University of Alaska Employees

  • Company Closure Notice
    The Premera offices will be closed on Friday, July 3. During this time, all of our online tools will be available. We expect higher-than-normal call volumes on Monday, July 6, so we encourage you to continue using our online tools to avoid long wait times.

  •   Information About the Premera Cyberattack  

    Premera Blue Cross has been the target of a sophisticated cyberattack. The security of our members’ personal information is a top priority. We’re taking proactive steps to address this issue and offering free identity protection services to those affected. Please note that only the www.premeraupdate.com is authorized by Premera. Other sites with similar web addresses are not authorized by Premera and contain content not approved by Premera, possibly including malware. Find out more.

  • Premera Blue Cross Blue Shield is committed to providing exceptional benefits and service to the University of Alaska and offers the following advantages:

    • An extensive network of physicians and other healthcare providers
    • Knowledgeable customer service representatives ready to answer questions about benefits and claims quickly and clearly
    • A variety of programs and resources to promote good health
    • Experienced physicians and nurses on staff to help ensure that you receive the right care, in the right setting, at the right time

    The following information is customized for the University of Alaska to help you use and make the most of your benefit plan.

    To review the health benefits provided under your plan, select from the following benefit handbooks. For additional benefit information, please contact your regional human resources office.

    Network Provider Directory

    Premera Blue Cross Blue Shield’s online Provider Directory makes it easy to find network physicians, hospitals and other healthcare providers. When using the directory online, please select “UA Choice Healthcare Plan” (Heritage Select & Heritage Plus).

    If you are traveling outside of Alaska or Washington and need urgent or emergency care, you can locate a network provider by calling BlueCard Access™ at 1-800-810-2583 or visiting BlueCard Doctor & Hospital Finder.

    Customer service

    Premera Blue Cross Select Service team

    Alaska Team 

    Toll Free: 800-364-2982

    TTY/TDD Toll-free: 800-842-5357

    University of Alaska Human Resources offices

  • University of Alaska Anchorage
    Human Resources Services
    101 University Lake Building
    3890 University Lake Dr.
    Anchorage, AK 99508-82136

    University of Alaska Fairbanks
    Human Resources
    UAF Administrative Services Center
    P.O. Box 757860
    3295 College Road
    Fairbanks, AK 99775-7860

    University of Alaska Southeast
    Human Resources
    11120 Glacier Way
    Juneau, AK 99801
  • Statewide System Office
    Statewide Office of Human Resources
    P.O. Box 755140
    212 Butrovich Building
    Fairbanks, AK 99775-52142
    P.O. Box 97
    303 Lowe St
    Valdez, AK 99686