Each time Starbucks processes a claim submitted by you or your healthcare provider, we explain how we processed it in the form of an Explanation of Benefits (EOB). The EOB is not a bill. It simply explains how your benefits were applied to that particular claim. It includes the date you received the service, the amount billed, the amount covered, the amount we paid and any balance you’re responsible for paying the provider. It also tells you how much has been credited toward any required deductible. (We recommend you keep all EOBs for at least two years.) Each time you receive an EOB, review it closely and compare it to the receipt or statement from the provider.
The blue numbers on the sample EOB refer to the definitions below. These numbers do not appear on the actual EOB.
For questions about an EOB: