24-Hour NurseLine for Starbucks Partners

  • Get the right care with the 24-Hour NurseLine

  • Should I call a nurse, seek urgent care or go to the ER?

    Sometimes it’s hard to know which to choose, but there’s a big difference in time and money.

    Call the FREE and CONFIDENTIAL 24-Hour NurseLine for Starbucks Partners and speak to a registered nurse who will ask the right questions, listen to your concerns, and help you determine where and when to seek treatment. Call the free, confidential 24-Hour NurseLine at 877-728-9020. 

    You can also find this number on the back of your Premera ID card.

    Life Threatening Conditions

    Call 911 or go to the emergency room (ER) if you are in severe pain or if your condition is endangering your life.

    To locate the nearest ER, search our provider directory.

    Examples of medical emergencies:

    • Suspected heart attacks
    • Strokes
    • Broken bones

    Non-Life Threatening Conditions

    Urgent care facilities provide quick, convenient care for health needs that aren’t life threatening but can’t wait until the next day or longer. They are open outside of regular business hours and are less expensive than emergency room care.

    To locate the nearest urgent care facility, search our provider directory (choose “Facilities by Specialty” then select “Urgent Care” specialty).

    Conditions that can be dealt with in an urgent care facility:

    • Ear infections
    • Low fever or mild flu symptoms
    • Minor rashes, cuts, bites, and sprains