Getting Care During a Disaster

  • If you live in an area that's been declared an emergency or disaster, the usual rules for your medical care may change for a short time. If you find yourself in this situation, contact us at 888-850-8526 (TTY/TDD: 711) for more information.

    Seeing your doctors or other providers in a disaster or emergency

    You may be able to see certain doctors or go to certain hospitals that accept Medicare patients, even if the doctor or hospital isn't in the Premera Blue Cross Medicare Advantage provider network and your healthcare need isn't an emergency.

    You may not have to meet Premera Blue Cross Medicare Advantage prior authorization rules for out-of-network services.

    If you usually pay more for out-of-network or out-of-area care, Premera Blue Cross Medicare Advantage may apply the in-network rate during the emergency or disaster period.

    If you need assistance filling prescriptions in a disaster or emergency, please contact us at 888-850-8526 (TTY/TDD: 711), April 1 to September 30, Monday to Friday, 8 a.m. to 8 p.m. or October 1 to March 31, 7 days a week, 8 a.m. to 8 p.m.

    If you're not able to go to your usual network pharmacy to replace your prescription drugs, or if you had to leave your home without your drugs, or your drugs have been damaged or lost because of the emergency or disaster, then contact us at 888-850-8526 (TTY/TDD: 711) for help.

    If you can't reasonably get to a network pharmacy, you may be able to use an out-of-network pharmacy to fill your prescriptions. For more information on out-of-network pharmacies please see About out-of-network pharmacies. You may pay more for drugs you get at an out-of-network pharmacy.

    Where can I find more information on emergency or disaster declarations?

    If the President has declared an emergency or disaster, please visit the Federal Emergency Management Agency (FEMA) webpage, or call 800-621-FEMA (800-621-3362) to see if your area is affected. TTY users should call 800-462-7585 (TTY/TDD: 711).

    If a Governor has declared an emergency or disaster, please visit your state government's official website to find out if your area is affected.

    If the Secretary of the Department of Health and Human Services (HHS) has declared a public health emergency, please visit the HHS Public Health Emergency website, or call 800-MEDICARE to find out if your area is affected.