Complex Mental Health Issues

  • Complex issues, such as eating disorders, obsessive compulsive disorder, addiction, or substance use disorder can sometimes require complex treatment plans. We're here to help you through.

    Eating disorders: Bulimia and anorexia

    People who have been diagnosed with eating disorders have benefits available to help understand nutrition and the effects of their eating disorder. Nutritional therapy is covered on many plans with no member out-of-pocket expense when services are provided in network. Techniques to avoid binge eating or advice about healthy eating are provided.

    Getting help for a loved one

    When a friend or family member has a major addiction issue, it's not uncommon for loved ones to stage an intervention to convince the individual to get help.

    Before doing this, it's important to have a plan in mind, which includes lining up a treatment center or program. Due to privacy laws, we can't give you information about your loved one's health without his or her permission. However, if you know your loved one's plan name, we can answer questions about in-network treatment providers.

    Right to privacy: age 13 and older

    In many states, including Washington, minors as young as 13 may receive care for mental health or substance use disorder without consent from parents or guardians.

    We are mandated to respect these rights to privacy as defined by law.

    Explanation of benefits statements (EOBs) for members 13 or older will be mailed to the person who received the care. This means parents or guardians might not be able to see certain sensitive claims online or speak to customer service about those claims without permission from the patient.

    We encourage members who are 13 or older to create their own accounts and manage their privacy settings online.


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