Contact Us

  • Medical plan information

    For medical information and provider search assistance call:
    Premera Blue Cross Customer Service
    877-995-2696 (TTY: 711)
    Email customer service
    Live chat 
    We are open 24 hours daily with the exception of holidays.

    Medical Advice Line

    For free access to a nurse and connection to a doctor if necessary call:
    24 hours a day, seven days a week

    Pharmacy plan information

    For information about your pharmacy benefits and pharmacy search assistance, call:
    Express Scripts

    HSA and FSA information

    For information about your personal funding accounts call:

    Dental plan information

    For information about your dental benefits call:
    Delta Dental of Washington

    Vision plan information

    For information about your vision benefits call:
    Vision Service Plan

    Eligibility or enrollment information

    For questions about eligibility and enrollment, call:
    Benefits Service Center

    Update your personal information

    To change your personal information, including your mailing address, call:
    Employee Resource Center

    Web help

    Recover your User ID or Reset your Password

    For other technical help regarding this web site, call:
    Premera Blue Cross Web Help Desk
    Monday through Friday, 6 a.m. - 6 p.m. (Pacific Time)