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  • Making the Most of Your Medical Plan

     24-Hour NurseLine 877-995-2696

    Get free answers to your health questions 24 hours a day! Learn more

    Effective, April 1, 2015, the 24-Hour NurseLine now has the ability to connect you with a U.S. board-certified doctor for a phone or video consult (office visit fees apply).

    If your child has a developmental disability

    Caring for a child with autism or another developmental disability can be stressful—and balancing a busy work schedule with treatment options can feel overwhelming. To help address these challenges, Amazon offers a unique benefit service to both help your child reach his or her fullest potential, as well as provide you with clinical and peer support.*

    Visit the Rethink site.

     Customer Service Hours 5 a.m. – 8 p.m. Pacific Time 877-995-2696

    To better serve you, Premera has expanded our customer service hours. You can now speak live to a member of our customer service team during our new expanded hours to get answers to your questions.

     Find your doctor

    Use our Find a Doctor tool to verify your doctor is in our network.

    Alert: If you are enrolled in (or considering) the In-Network Only (INO) plan, use our Find a Doctor tool to find a Primary Care Provider (PCP) and search by specialty for one of the following:

    • Internal Medicine
    • Family Practice
    • General Practice
    • Pediatrics

     Learn about Integrated Case Management

    Premera case managers are ready to support you if you've recently been admitted to the hospital or diagnosed with a complex medical condition - at no cost to you.  Learn more 

     Maximize your prescription benefit through Express Scripts Home Delivery

    You can save time and money on your prescriptions by using Express Scripts Pharmacy.** Learn more.

    *Rethink is an independent provider of autism support services that does not provide Blue Cross Blue Shield products or services. Rethink is solely responsible for its products and services.

    **On behalf of Premera Blue Cross, Express Scripts is an independent company that provides pharmacy benefit management services.

  • My Plan Information

    Register to access information about your health plan. Log in to view your healthcare activity:

    • Learn how to read your Explanation of Benefits
    • View your most recent claims or use the claim search feature
    • Review your benefits and eligibility

    Medical Plan Features

    Log in to learn how to maximize plan benefits:

    • Compare top-performing hospitals
    • Estimate health care costs using the treatment cost calculator
    • Use the health trackers to monitor your health and exercise over time.

    My Health Information

    Log in to access online tools and resources:

    • Health IQ Quizzes
    • Health Trackers
  • Language Interpreter Service

    Premera offers a phone line to members with special language needs. Please call Customer Service at 877-995-2696 from 5:00 a.m. to 8:00 p.m. (Pacific Time) Monday through Friday. We will connect you with an interpreter.