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  • Information About the Premera Cyberattack 

    For information on the Premera Blue Cross cyberattack and to sign up for free credit monitoring and ID theft protection, go to www.premeraupdate.com.

  • Making the Most of Your Medical Plan

     24-Hour NurseLine 877-995-2696

    Get free answers to your health questions 24 hours a day! Learn more

    Beginning April 1, 2015
    The 24-Hour NurseLine will have the ability to connect you to telehealth (virtual care) providers for a doctor’s visit via phone or online.

     Customer Service Hours 5 a.m. – 8 p.m. Pacific Time 877-995-2696

    To better serve you, Premera has expanded our customer service hours. You can now speak live to a member of our customer service team during our new expanded hours to get answers to your questions.

     Find your doctor

    Use our Find a Doctor tool to verify your doctor is in our network.

    Alert: If you are enrolled in (or considering) the In-Network Only (INO) plan, use our Find a Doctor tool to find a Primary Care Provider (PCP) and search by specialty for one of the following:

    • Internal Medicine
    • Family Practice
    • General Practice
    • Pediatrics

     Learn about Integrated Case Management

    Premera case managers are ready to support you if you've recently been admitted to the hospital or diagnosed with a complex medical condition - at no cost to you. Learn more 

     Maximize your prescription benefit through Express Scripts Home Delivery

    You can save time and money on your prescriptions by using Express Scripts Pharmacy. Learn more.


  • My Plan Information

    Register to access information about your health plan. Log in to view your healthcare activity:

    • Learn how to read your Explanation of Benefits
    • View your most recent claims or use the claim search feature
    • Review your benefits and eligibility

    Medical Plan Features

    Log in to learn how to maximize plan benefits:

    • Compare top-performing hospitals
    • Estimate health care costs using the treatment cost calculator
    • Use the health trackers to monitor your health and exercise over time.

    My Health Information

    Log in to access online tools and resources:

    • Health IQ Quizzes
    • Health Trackers
  • Language Interpreter Service

    Premera offers a phone line to members with special language needs. Please call Customer Service at 877-995-2696 from 5:00 a.m. to 8:00 p.m. (Pacific Time) Monday through Friday. We will connect you with an interpreter.