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  • Information About the Premera Cyberattack 

    For information on the Premera Blue Cross cyberattack and to sign up for free credit monitoring and ID theft protection, go to www.premeraupdate.com. Please note that only the www.premeraupdate.com is authorized by Premera. Other sites with similar web addresses are not authorized by Premera and contain content not approved by Premera, possibly including malware.

  • Making the Most of Your Medical Plan

     24-Hour NurseLine 877-995-2696

    Get free answers to your health questions 24 hours a day! Learn more

    Effective April 1, 2015
    The 24-Hour NurseLine now has the ability to connect you to telehealth (virtual care) providers for a doctor’s visit via phone or online.

     If your child has a developmental disability

    Caring for a child with autism or another developmental disability can be stressful—and balancing a busy work schedule with treatment options can feel overwhelming. To help address these challenges, Amazon offers a unique benefit service to both help your child reach his or her fullest potential, as well as provide you with clinical and peer support.*

    Visit the Rethink site 

     Customer Service Hours 5 a.m. – 8 p.m. Pacific Time 877-995-2696

    To better serve you, Premera has expanded our customer service hours. You can now speak live to a member of our customer service team during our new expanded hours to get answers to your questions.

     Find your doctor

    Use our Find a Doctor tool to verify your doctor is in our network.

    Alert: If you are enrolled in (or considering) the In-Network Only (INO) plan, use our Find a Doctor tool to find a Primary Care Provider (PCP) and search by specialty for one of the following:

    • Internal Medicine
    • Family Practice
    • General Practice
    • Pediatrics

     Learn about Integrated Case Management

    Premera case managers are ready to support you if you've recently been admitted to the hospital or diagnosed with a complex medical condition - at no cost to you. Learn more 

     Maximize your prescription benefit through Express Scripts Home Delivery

    You can save time and money on your prescriptions by using Express Scripts Pharmacy.** Learn more.

    *Rethink is an independent provider of autism support services that does not provide Blue Cross Blue Shield products or services. Rethink is solely responsible for its products and services. 

    **On behalf of Premera Blue Cross, Express Scripts is an independent company that provides pharmacy benefit management services. 

  • My Plan Information

    Register to access information about your health plan. Log in to view your healthcare activity:

    • Learn how to read your Explanation of Benefits
    • View your most recent claims or use the claim search feature
    • Review your benefits and eligibility

    Medical Plan Features

    Log in to learn how to maximize plan benefits:

    • Compare top-performing hospitals
    • Estimate health care costs using the treatment cost calculator
    • Use the health trackers to monitor your health and exercise over time.

    My Health Information

    Log in to access online tools and resources:

    • Health IQ Quizzes
    • Health Trackers
  • Language Interpreter Service

    Premera offers a phone line to members with special language needs. Please call Customer Service at 877-995-2696 from 5:00 a.m. to 8:00 p.m. (Pacific Time) Monday through Friday. We will connect you with an interpreter.