Open enrollment FAQs

  • Current customers, continue to make you monthly premium payments. You’ll receive your next enrollment year’s invoice in early December.

    New customers, you'll have two options when you enroll: pay now or later. If you choose to pay later, you'll receive an invoice that will give you the option to pay by check or pay online, or pay by phone. You'll need the payment ID from the invoice slip to make your payment.

    • Online
      • Personal credit card – Visa, MasterCard, Discover
      • Personal checking or personal savings account
    • Phone (interactive voice response)
      • Personal credit card – Visa, MasterCard, Discover
      • Personal Checking Debit Card
    • Mail – Personal check, cashier’s check or money order

    Note: Submitting a binding payment through your bank’s online bill payment feature is not an option

    Yes, your plan allows you to see healthcare providers in the Heritage network in Alaska and Washington at the in-network benefit level. However, if you see a provider outside of Alaska or Washington, services will be covered at the out-of-network benefit level and balance billing may apply. Use the Find a Doctor tool to find providers by name, location, or specialty.

    You also have access to the 24-Hour NurseLine and Teladoc® virtual care, so you can get care even if you're away from home.

    If you bought your plan through, you need to contact them to make plan changes, check eligibility or change your personal information (address, email, phone number). They will share that information with us.

    If you bought your plan directly from Premera, please call 800-508-4722 to check eligibility or update personal information.

    It's up to you, but health savings accounts come with certain tax advantages, and help you save for medical expenses.

    A grandfathered plan is an individual health plan purchased on or before March 23, 2010. This type of plan is exempt from many changes required by the Affordable Care Act.

    If you're enrolled in a grandfathered plan, you don't need to do anything. Your plan will renew automatically on January 1, 2019. However, if your health needs have changed, you can check out our current plans.