Contact Us

  • On Saturday, September 10, and September 17, will be unavailable starting at 4 p.m. Pacific time for planned maintenance. We're sorry for the inconvenience.
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    Log in

    Securely access your account to:

    • - Review the status of current medical bills that we're processing (claims)
    • - Get personal benefit information, or
    • - Find out how much is left on your deductible

    Member log in

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    Contact us

    Call us for questions about benefits, how your coverage works, and more:

    Customer service: 800-508-4722

    Weekdays, 8 a.m. to 5 p.m.
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    Need website help?

    Get help with password resets, online payments, and other technical concerns.

    Call 800-722-9780
    Weekdays, 6 a.m. to 6 p.m.

    Live help

    Pay your monthly health plan bill

    Premera Blue Cross Blue Shield of Alaska
    Attention: Payment Processing
    P.O. Box 91060
    Seattle, WA 98111-9160


    Pay your bill online

    Frequently asked questions

    View our frequently asked questions for answers to common health plan and open enrollment questions.

    Premera Listens

    If you receive an email survey, please tell us how we're doing! Good or bad.

    Managing unexpected bills

    A personal health support clinician can help you manage unexpected healthcare costs and navigate the health care system. If you're interested in receiving help with managing your care, your doctor can make a referral for you. You can also call us at 888-742-1479.

    Compliance and ethics hotline

    If you have a compliance or ethics concern, you can contact our confidential hotline 24 hours a day, 7 days a week at 888-418-1537.

    Learn more about Premera including our commitment to serving the Northwest:

  • Important notice for individual members: Payment for your monthly health plan bill will be returned if you try to make payment for your individual health plan with a business account. Premera does not accept payments from third parties for individual health plans, except when required by law. See more details in Pay My Bill.

    ("Individual members" refers to members who purchased their plans independently and do not have their health plan coverage provided by their employer.)