September 5, 2019
We know that patients can get overwhelmed if diagnosed with a serious illness or health condition or if they have suffered a serious injury. Premera offers a personalized, one-on-one support program to help your patients manage their condition. This service is available at no additional cost.
A registered nurse or clinician, including social workers, dietitians, and counselors, can help your patients:
- Find resources to support their health and recovery
- Coordinate care and services for the best treatment
- Navigate the complex healthcare system
Our Personal Health Support clinicians can help providers with any delivery system issues, assist their patients in preparing for appointments, and remove any barriers following the provider's treatment recommendations. These services are available weekdays from 5 a.m. to 8 p.m. and Saturdays 9 a.m. to 5 p.m. Outside these hours, leave a confidential message and we'll contact you within 24 business hours.
For more information about Premera’s patient support programs as well as your responsibilities and requirements as a contracted provider, visit our provider reference library.