March 5, 2020
The 3,200 employees of Premera are ready to support members, employers, and healthcare providers in their drive to keep our communities safe during the COVID-19 outbreak. Our customer service, medical case management, and account management teams are available to help customers and healthcare providers.
COVID-19 information
For general questions about COVID-19, we recommend these websites:
We’ll be updating this FAQ as information is available.
If you have health plan questions not covered in these resources, call Premera’s customer service team at the number on the back of the member ID card, or your provider network team. Every question will be answered as soon as possible.
Premera corporate approach
Within our own operations, we are following the recommended precautions of the state departments of health in Washington and Alaska, as well as the national Centers for Disease Control and Prevention (CDC). Our corporate guidelines include:
- Premera offices in Washington and Alaska open during standard business hours
- Encouraging employees to regularly wash their hands and follow other hygiene precautions
- Encouraging employees to stay home if they are not feeling well
- Restricting business travel unless exceptional situations arise
- Postponing large, in-person employee meetings or training sessions
- Increasing the use of remote collaboration tools to reduce in-person meetings
During this challenging time, we at Premera are eager to work with you to quickly and thoroughly serve our 2.3 million members in Washington, Alaska and across the country. Please contact us with any requests for assistance.