Personalized Support

  • Teen filling out paperworkPremera offers personalized, one-on-one support to help customers who have multiple or complex health situations, such as a hospitalization or diagnosis of inflammatory conditions, autoimmune diseases, multiple sclerosis, heart disease, cancer, HIV, or asthma.

    This service is included for all Premera members and their caregivers. Sign into your online account for contact information; select Support, then Personal Health Support.

    The Personal Health Support team is made up of licensed healthcare professionals who provide advice and assistance finding resources. They help knock barriers out of your way, so you can focus on you. What makes them different? They want to know and support you as a whole person, not as a condition. They:

    • Find resources to support your health and recovery.
    • Help you incorporate changes into your life.
    • Support you in driving your own care, so you are informed and empowered to make your own choices.
    • Coordinate care when you see multiple doctors, so you get the best treatment.
    • Help navigate the complexities of the healthcare system.

    Personal Health Support has access to support programs. Feel free to share your concerns—clinical or otherwise.

    Support for caregivers

    Loved ones are an essential part of any care team. While this work can be incredibly rewarding, it can also be challenging and stressful. Talk to Personal Health Support about programs to help caregivers regain balance in their lives and avoid burnout.

    Note: Benefits under your health plan may differ, so refer to your benefit booklet for information on what your specific plan covers. This is general information about benefits and coverage; actual benefits depend on your benefit plan and eligibility on the date of service.


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