Benefit Summary

Medical costs depend on whether you visit an in-network doctor or hospital, how much is billed, and what the coverage is for your specific plan.

You can see general treatment costs for your plan by signing in to your account. After signing in, go to Find a Doctor, click Explore, then select Medical Procedure Costs to compare costs for services such as physical therapy, specialist office visits, and procedures A-Z. Also check your benefit booklet for your coverage.

You can also call your doctor's office to ask what your specific service will be, and what the procedure and diagnosis codes are. Then, you can call us and we can let you know the coverage for that service based on your plan.

What's covered depends on how old you are, and, in some cases, whether you're at high risk for certain health issues or diseases. Find out more about preventive health coverage.

Some health care facilities such as some hospitals or outpatient clinics will add what's called a facility fee to healthcare bills. These charges are intended to help hospitals provide specialty services. Your facility fee does count toward your deductible or coinsurance (if applicable).

When you have more than one health plan, your health coverage is subject to what's known as coordination of benefits. Please complete the other coverage questionnaire to let us know that you have another policy. One policy will be primary, and the other will be secondary. You'll want to make sure both plans know you'll need coordination of benefits to help process your claims more quickly.

If you have had an accident and there's another type of insurance such as auto insurance, you can use the incident questionnaire. These forms usually take 30 to 45 days to process once we receive them. You can find this form under Manage My Account.

When you buy a plan that includes an HSA account, you'll receive information about your account and a Visa card to use for medical expenses. Go to the HSA page to learn more about how to use your account.

You can cancel your plan several ways.

• Secure email: You can sign in to your account to send us a cancellation by email, using Secure Inbox. Include your ID number, the names of the people on the plan being cancelled, and the date you would like your cancellation to take effect.
• Letter or fax: You can fax or send us a letter to cancel your health plan. We need a written or typed cancellation letter with your ID number, the names of the people on the plan being cancelled, the date you would like your cancellation to take effect, and your signature.

  Mailing address:
  PO Box 91120
  Seattle, WA 98111
  Fax number: 425-918-3727

• Call us: at 800-508-4722 and we can take your cancellation over the phone.