Our Most Frequently Asked Questions

  • Please note: Open enrollment for 2017 plans ended on January 31. Open enrollment for 2018 plans is expected to begin on November 1. If you have recently married, welcomed a child, or had another major life event, find out if you qualify for a special enrollment.

    Frequently asked questions

    sample ID card

    Some important information to note:

    If you have not yet used the Premera secure member website, you will need to create an account.

    You may be prompted to accept the new terms and conditions.

    To use our pay-by-phone system, you need the group number (not your ID number) from your Premera card to select the correct pay-by-phone option. You’ll then need your ID number to complete your payment.

    To make your pay-by-phone payment: If you bought your plan from Healthcare.gov and your group number starts with 11, press 1. If your group number starts with 10, press 2.

    Some helpful improvements you’ll find:

    • You need only one password when you log in to the Premera site to make a payment.
    • You can sign up for email and text alerts, so you'll be notified when your credit or debit card is about to expire.
    • You’ll get confirmation of scheduled payments and completed payments.

    No. Premera Blue Cross does not accept payments from third parties for individual health plans, except where required by law. Your payment will be returned if your individual health plan is paid for with a business account. You will also be affected by this policy if your payment is made by a healthcare provider, some charities, or an employer.

    You can create an account on premera.com. You'll need your member ID number and suffix from the front of your ID card. First, create an account. Then, log in and associate your account with your health plan by entering your ID number.

    When you log in, you'll find specific information about your plan. You can pay bills or track claims and spending toward your deductible. You can also log in to find in-network doctors, dentists, pharmacies, urgent care centers, hospitals, and emergency rooms.

  • Questions by topic

    Pay my bill

    • Who can pay for my health plan?
    • Can I change the date of a future-dated payment?
    • What if I need to cancel my plan?
    • How can I set up automatic recurring payments online?

    View all bill pay FAQs

    Benefits and coverage

    • Are preventive benefits really free?
    • What are facility charges, and are they covered?
    • How do I cancel my coverage?

    View all benefits and coverage FAQs

    Understanding your ID card

    • I need to use my health plan, but don't yet have my ID card. Can I go to the doctor?
    • I've lost my ID card. What should I do?
    • What do all the numbers and letters on my ID card mean?

    View all ID card FAQs

    Using your health plan

    • I need to use my health plan, but I don't have my ID card. What should I do?
    • Where do I go online to find more information about my plan?
    • My name, address, or other personal information is wrong. What do I do?

    View all health plan FAQs