Claims

  • Each time you visit a healthcare provider and file a claim, you receive an Explanation of Benefits (EOB), which explains how your claim was processed. Your EOBs are available in your Premera member account. If you'd like to skip the paper option (U.S. Mail), you can opt to go paperless.

    To view your EOBs online you’ll need to register for an account and sign in. Then you can:

    • View your most recent claims 
    • Check your current deductible and benefits limits
    • View your current plans and benefit details
    • Search claims up to two years prior

    How to submit a claim for a provider who is not in your plan network

    When you see a provider or use a pharmacy outside of your network, you must submit the claim yourself after paying for the service up-front (preferred providers submit the claim for you). Find out more about the importance of in-network care.

    To file a claim

    1. Complete a claim form.
    2. Attach an itemized bill from the provider for the covered service.
    3. Make a copy for your records.
    4. Mail your claim to the address on the claim form.

    Request a claim review

    To receive a review of your claim, contact Customer Service. You must make your request within 180 days after you receive your EOB. You can also submit a request in writing.

    Include a copy of the EOB in question and any other documentation that may support your inquiry. Please send the request to:

    Premera Blue Cross Blue Shield of Alaska
    PO Box 91059
    Seattle WA 98111-9159

    After we receive your request, we’ll send you more details about the review process.