Coverage While Traveling

  • Your Provider Network

    Through BlueCard ®, your medical plan offers local, national, and worldwide networks of providers. To receive the highest possible benefit coverage that your plan offers, always check the Provider Directory to make sure your provider is within Premera’s network of contracted physicians.

    When you receive care from providers in our network, they process your claims directly with us, so you don't need to handle any paperwork. Many non-network providers also submit claims directly to us; however, if you receive care from a non-network provider, you may have to pay the provider for the service and then file a claim with us for reimbursement.

  • The Blue Cross Blue Shield Global Core® program allows you to receive medical-care benefits when you're traveling away from home. If you believe you have a medical emergency, seek emergency care immediately, no matter where you are.

    Your medical plan offers you access to networks of doctors, hospitals and other healthcare providers to save you money.

    Tips for using BlueCard:

    • If you are enrolled in a PPO plan, the provider network is called BlueCard PPO.
    • When you travel, you have access to a network of BlueCard providers who are contracted by Blue Cross Blue Shield Association plans across the country.
    • Important note for residents of California and Idaho: You get the highest level of benefits and lowest out-of-pocket costs when you use BlueCard providers. If you decide to see a provider outside of these networks, your out-of-pocket expenses may be higher.
    • Blue Shield is the only preferred provider network for services in California. Blue Cross is the only preferred provider network in Idaho. If you visit a provider affiliated with Blue Cross in California or Blue Shield in Idaho, a separate company in these two states, it is considered out-of-network. When using the provider directory, you will be directed to the appropriate networks.
    • Network providers will file claims for you and accept allowable charges for covered services.
    • If you need care that you or your doctor believes is not available in the BlueCard networks, please call customer service at 877-224-3525 (TDD for deaf and hard of hearing: 877-224-3525) from 5 a.m. to 8 p.m. Pacific, Monday to Friday.

    When you need medical care:

    • Find a nearby provider through the Provider Directory. You also can call 877-224-3525 for assistance in finding a network provider.
    • Visit the provider and show your member ID card.
    • At the time of service, you're responsible only for any applicable copays. The provider will file a claim with your medical plan for their charges. Once the claim has been processed, you'll receive an Explanation of Benefits detailing any amounts you owe.*

    *Deductible or coinsurance payments may apply.

    Please check your Alaska Airlines or Horizon Air Benefit Booklet for further details about your benefits and provider networks.

    When you travel overseas or are living abroad, you enjoy the added advantage of Blue Cross Blue Shield Global Core®.

    This program offers access to an international network of participating doctors and hospitals for a broad range of medical care services.

    When you need medical care outside the U.S:

    • For non-emergency medical care, call Blue Cross Blue Shield Global Core collect at 804-673-1177. The Blue Cross Blue Shield Global Core is available 24 hours a day, 7 days a week and is staffed with multilingual representatives. They can help coordinate hospital care or make an appointment with a doctor for you.
    • Visit the Blue Cross Blue Shield Global Core provider and show your medical plan ID card.
    • For all outpatient care, office visits, or prescriptions, pay the provider or pharmacy and submit a claim to Premera Blue Cross.
    • If inpatient hospital care was arranged by the Blue Cross Blue Shield Global Core, the provider will file the claim. You only pay the out-of-pocket expenses required by your plan (deductible, copayments, coinsurance, and any non-covered services).
    • If the hospitalization was not arranged by Blue Cross Blue Shield Global Core, you pay the provider and submit a claim to Premera Blue Cross.
    • For emergency care outside of the U.S., go to the nearest hospital. Call Blue Cross Blue Shield Global Core collect at 804-673-1177 if you’re admitted.