24-Hour Care

  • Seeking care after the doctor's office closes

    Seeking care after the doctor's office closes

    If you need after-hours care for a non-life-threatening condition, you have options that could save you money. It pays to explore your options before you need them.

  • 24-Hour NurseLine

    877-AAG-3525 (877-224-3525)

    Call the free and confidential 24-Hour NurseLine to speak to a registered nurse who will ask questions, listen to your concerns, and help you determine where and when to seek treatment. Call 877-224-3525 (TTY 711) any time, day or night.

    You can also find this number on the back of your Premera ID card.



    Your health plan offers 24/7 access to Teladoc, a service providing access to U.S. board-certified doctors via phone or video consults. Teladoc doctors can diagnose, treat, and send prescriptions to the pharmacy of your choice, all from the comfort of your own home. Consults are free on the PPO Plan and $45 or less on the Consumer Choice PPO Plan.

    Teladoc doctors can treat many medical conditions, including:

    • Sinus infections
    • Cold and flu symptoms
    • Allergies
    • Bronchitis
    • Respiratory infections
    • Skin inflammation
    • And more!

    Set up your account today at teladoc.com/premera so that when you need care, a Teladoc doctor is just a click away. You can also call 855-332-4059 to request a consult.

    If you're experiencing a medical emergency, always go to the nearest emergency room or call 911.

    Before you need care, check out this overview of your care options.

    Teladoc operates subject to state regulation and may not be available in certain states. Teladoc phone consultations are available 24 hours a day, 7 days a week; video consultations are available 7 a.m. to 9 p.m. local time, 7 days a week. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs, and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services.

    Teladoc® is an independent company that provides virtual medical care services on behalf of Premera Blue Cross.